Contactgegevens

Dihcar Online Ltd

Company No: 16499019

86/90 Paul Street, London, ENG, EC2A 4NE, GB.

We’re here to help.

We’ll reply within 24 business hours.

Email: dihcar@dihcar.com

Please always include in your message:

  • Order number

  • Full name

  • A clear description of your query or issue

📦 Order Tracking

Check your order status in real time here:
🔗 Tracking on Dihcar

You’ll need your order number or tracking number.

❓ Frequently Asked Questions (FAQ)

⏱ How long does delivery take?

  • Spain / Europe: 6–15 business days

  • Latin America: 6–15 business days

  • USA and other destinations: 6–15 business days

These timeframes are estimated and may vary due to customs or high demand.

🔄 How do I make a return?

  • You have 30 days from delivery.

  • The product must be unused, with tags and in the original packaging.

  • Return costs: paid by the customer (unless it’s our error or the product is defective).

📬 My order shows as delivered, but I don’t have it

  • Check your mailbox, common areas, or concierge.

  • Ask your neighbors.

  • If it still doesn’t appear, email us at dihcar@dihcar.com including your order number.

🏠 I want to change the shipping address

  • It’s possible if the order hasn’t shipped yet.

  • Send us the full address as soon as possible (street, number, floor, postal code, city, and country).

❓ I can’t find an answer to my question
Email us at dihcar@dihcar.com and we’ll respond within 24 business hours.