Contacto
We’re here to help.
We’ll reply within 24 business hours.
Email: dihcar@dihcar.com
Please always include in your message:
Order number
Full name
A clear description of your query or issue
📦 Order Tracking
Check your order status in real time here:
🔗 Tracking on Dihcar
You’ll need your order number or tracking number.
❓ Frequently Asked Questions (FAQ)
⏱ How long does delivery take?
Spain / Europe: 6–15 business days
Latin America: 6–15 business days
USA and other destinations: 6–15 business days
These timeframes are estimates and may vary due to customs or high demand.
🔄 How do I make a return?
You have 30 days from delivery.
The product must be unused, with tags and in the original packaging.
Return costs: paid by the customer (unless it’s our error or a defective product).
📬 My order shows as delivered but I don’t have it
Check your mailbox, common areas, or concierge.
Ask your neighbors.
If it still doesn’t appear, email us at dihcar@dihcar.com and include your order number.
🏠 I want to change the shipping address
It’s possible if the order hasn’t been shipped yet.
Send us the full address as soon as possible (street, number, floor, postal code, city, and country).
❓ I can’t find an answer to my question
Email us at dihcar@dihcar.com and we’ll respond within 24 business hours.